Refund Policy

Last Updated: 30 September 2026

This Refund Policy applies to purchases of RQuest software licences made through the RQuest website or other authorised RQuest sales channels.

RQuest is a digital software product. When you purchase a RQuest licence, you receive a digital licence entitlement that may provide immediate access to software downloads, licence keys, activation, or other digital functionality.

1. All RQuest Licence Purchases Are Non-Refundable

RQuest software licence purchases are non-refundable.

Once a licence has been purchased and issued, the purchase is considered final.

We do not provide refunds for unused or partially used licences, including where you:

Change your mind after purchasing.
Decide that you no longer need RQuest.
Do not use the software.
Do not download the software.
Do not install the software.
Purchase the wrong RQuest product.
Purchase a licence for an unsupported operating system.
Purchase duplicate licences by mistake.
Stop using RQuest before the licence period ends.
Do not use all available seats.
Decide that the software does not fit your personal workflow.

We therefore strongly recommend reviewing the product description, supported platforms, features, and licence terms before completing your purchase.

2. Why RQuest Licences Are Non-Refundable

RQuest licences are digital licences rather than physical products.

A completed purchase may immediately result in the creation or delivery of:

A licence entitlement.
A licence key.
Download access.
Account access.
Device activation rights.
Access to licensed software or services.

Because digital licences can be issued and activated immediately, we generally cannot recover or resell a licence after purchase.

3. Incorrect or Duplicate Purchases

Customers are responsible for selecting the correct RQuest product before completing payment.

Refunds are generally not provided for:

Accidental purchases.
Duplicate orders.
Purchasing RQuest Pro instead of RQuest Pro Bundle, or vice versa.
Purchasing an incorrect licence quantity.
Purchasing an unsupported platform.

If you have made an accidental or duplicate purchase, you may contact us and we may review the circumstances at our discretion. Any such review does not create an obligation to issue a refund.

4. Technical Problems

A technical problem with RQuest does not automatically entitle you to a refund.

If you encounter a problem after purchasing, please contact us at:

support.rquest@gmail.com

We will make reasonable efforts to help you resolve issues involving:

Installation.
Licence activation.
Licence verification.
Download problems.
Supported operating systems.
Software errors.
Account access.
Other technical issues.

Where appropriate, we may provide a software update, workaround, replacement licence entitlement, or other reasonable technical solution.

5. Product Not as Described

If you believe that the RQuest product you purchased is materially different from the product description presented at the time of purchase, contact us at support.rquest@gmail.com with your order information and details of the issue.

We will review the matter and determine an appropriate resolution in accordance with applicable law.

6. Fraudulent or Unauthorised Transactions

If you believe that a RQuest purchase was made without your authorisation, contact us as soon as possible at:

support.rquest@gmail.com

We may request information necessary to investigate the transaction.

If the transaction was processed through a third-party payment provider, the provider’s applicable procedures may also apply.

7. Subscription Licences

If RQuest offers subscription-based licences, cancellation of a subscription does not automatically result in a refund for the current billing period.

Unless otherwise stated on the relevant product page or subscription terms:

Cancellation prevents future renewal.
The existing subscription remains available until the end of the paid period.
The unused portion of the current period is not refundable.

Any mandatory rights provided by applicable law remain unaffected.

8. Perpetual Licences

For a perpetual RQuest licence, there is no recurring subscription to cancel.

A perpetual licence remains subject to the applicable licence terms and does not become refundable merely because the customer stops using the software.

9. Exceptional Refunds

Although RQuest licences are generally non-refundable, RQuest may, at its discretion, issue a refund in exceptional circumstances.

Examples may include:

A duplicate charge caused by a technical error.
A payment being successfully captured but no licence being issued and the issue cannot be resolved.
A transaction error attributable to RQuest.
Another circumstance where a refund is required by applicable law.

An exceptional refund does not establish a general right to refunds for other purchases.

10. Statutory Consumer Rights

This Refund Policy does not limit or exclude any consumer rights or remedies that cannot legally be excluded.

Indian consumer-protection rules apply to e-commerce transactions involving digital products. The Consumer Protection (E-Commerce) Rules, 2020 expressly include digital products within their scope and impose obligations concerning consumer transactions. (Consumer Affairs)

Accordingly, the non-refundable nature of RQuest licences is subject to applicable mandatory laws and consumer protections.

11. How to Contact Us

For questions regarding a purchase, payment, licence, activation, or potential refund issue, contact:

RQuest
Email: support.rquest@gmail.com
Website: rquest.in

Please include, where applicable:

Order number.
Email address used for purchase.
Product purchased.
Date of purchase.
Description of the issue.
Relevant screenshots or payment information.

Providing complete information will help us investigate the matter more efficiently.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, licensing model, payment systems, or applicable laws.

The latest version will be published on the RQuest website with the applicable “Last Updated” date.