Last updated: 30 September 2026
This Privacy Policy explains how RQuest (“RQuest”, “we”, “us”, or “our”) collects, uses, stores, and protects information when you use the RQuest website, desktop application, mobile applications, web applications, and related services.
RQuest is operated through rquest.in.
We aim to collect only the information necessary to provide, maintain, secure, and improve our products and services.
This policy is also intended to describe our handling of personal data in a manner consistent with applicable data protection requirements, including India’s Digital Personal Data Protection Act, 2023 and applicable rules. The Act requires appropriate security safeguards and places obligations on organisations processing personal data. (MeitY)
1. Information We Collect
Depending on how you use RQuest, we may collect the following information.
Account Information
When you create an account or purchase RQuest products, we may collect:
- Name
- Email address
- Account credentials
- Organisation or institution information, where provided
- Account and subscription information
Purchase and Payment Information
When you purchase RQuest Pro or another paid product, payment information may be processed by our payment provider.
We may receive information such as:
- Customer name
- Email address
- Transaction ID
- Product purchased
- Subscription or licence information
- Payment status
We do not need to store your complete card or payment credentials when payment is processed by a third-party payment provider.
RQuest Vault and Research Data
RQuest may allow you to create and store research material such as:
- Notes
- Sources
- PDF metadata
- Annotations
- Claims
- Evidence
- Figures
- Diagrams
- Equations
- Manuscripts
- Presentations
- Other research artefacts
The nature of this information depends on what you choose to store in your RQuest vault.
Your research content belongs to you.
We do not sell your research content or personal information.
Technical Information
When you use our website or online services, we may collect limited technical information such as:
- IP address
- Browser type
- Operating system
- Device information
- Application version
- Error and diagnostic information
- Information about interactions with our services
This information may be used to maintain security, diagnose technical problems, and improve our services.
2. How We Use Your Information
We may use information we collect to:
- Create and manage your RQuest account
- Provide RQuest products and services
- Process purchases and licences
- Provide customer support
- Deliver software updates
- Verify licences and subscriptions
- Maintain application and service security
- Diagnose errors and technical problems
- Improve RQuest and its services
- Communicate important service-related information
- Comply with legal and regulatory obligations
We process personal data for specified purposes and aim to limit collection to information necessary for those purposes. India’s DPDP framework requires clear notice regarding the personal data collected and the purposes for which it is processed. (MeitY)
3. Your Research Content
RQuest is designed for research work, and your vault may contain highly valuable intellectual work.
We do not sell, rent, or commercially distribute your research content.
Where RQuest provides online services such as the RQuest Web Vault Manager or other synchronisation or account functionality, information may need to be processed or stored on our infrastructure or by service providers acting on our behalf.
The exact handling of vault data depends on the particular RQuest product and feature you use.
4. AI Features
Some RQuest features may use artificial intelligence to assist with research, organisation, analysis, or writing.
When an AI feature requires information to be sent to an external AI service, the relevant information may be processed by that service to provide the requested functionality.
We will identify material AI-related data practices in the relevant product or feature documentation where applicable.
You should avoid submitting confidential, sensitive, or third-party personal information to AI features unless you are authorised to do so and understand how that information will be processed.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Maintain sessions
- Remember preferences
- Understand website usage
- Improve website performance
- Support security
Where required, we will provide appropriate choices regarding non-essential cookies.
6. Third-Party Services
RQuest may use third-party service providers for functions such as:
- Payment processing
- Email delivery
- Hosting
- Authentication
- Analytics
- Error reporting
- Software distribution
- Customer support
These providers may process information on our behalf or independently according to their own privacy policies and applicable agreements.
We do not permit service providers to use personal information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by law.
7. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
No online service or method of electronic storage can be guaranteed to be completely secure.
India’s DPDP Act requires data fiduciaries to implement appropriate technical and organisational measures and reasonable security safeguards to prevent personal-data breaches. (MeitY)
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining accounts, resolving disputes, enforcing agreements, and complying with legal obligations.
When information is no longer required and there is no legal requirement to retain it, we may delete or anonymise it.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal data, including the ability to:
- Request information about personal data we process
- Request correction of inaccurate information
- Request deletion of personal data where applicable
- Withdraw consent where consent is the basis for processing
- Request information about how your data is processed
- Raise a privacy-related complaint
The DPDP Act provides rights including access to information about personal data, correction and erasure in applicable circumstances, grievance redressal, and withdrawal of consent. (MeitY)
To exercise a privacy-related right or make a request, contact us using the details below.
10. Children’s Privacy
RQuest is intended for researchers, students, academics, and other users who are able to lawfully use the service.
We do not knowingly collect personal data from children in circumstances where applicable law requires parental consent or prohibits such collection.
If you believe that a child has provided personal data to us in circumstances where this was not permitted, please contact us.
11. International Data Processing
Some of our service providers may process information outside India.
Where personal information is transferred or processed across jurisdictions, we will take measures required by applicable law and applicable contractual arrangements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in RQuest, our services, applicable laws, or our data practices.
When we make material changes, we may update the “Last updated” date and, where appropriate, provide additional notice.
We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, your personal data, or RQuest’s privacy practices, contact us:
RQuest
Website: rquest.in
Email: support.rquest@gmail.com
For privacy-related requests, please use the subject line:
Privacy Request
When contacting us regarding your personal data, please provide sufficient information for us to identify your account and understand your request.
14. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations.
For users and processing activities subject to Indian law, this includes applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when the relevant provisions are in force. The 2025 Rules were notified with a phased commencement schedule. (MeitY)
RQuest
A connected research workspace.
Website: rquest.in
Privacy contact: support.rquest@gmail.com